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How do you WOW the customer?
By focusing on our people, and the way they are treated, this will be reciprocated onto our customer and allow for them to experience the same treatment: this is the basis for Ideons success.
How are you making an impact?
By creating an environment at Ideon where our team members have the opportunity to give back to the community and do their part in aiding the planet!
Which Ideon value do you live by?
I try to embrace all of Ideons values in my every day conduct. For if I didnt practice them, and believe in them, how could I expect anyone else to?
Favourite Quote
"Perhaps the history of the errors of mankind, all things considered, is more valuable and interesting than that of their discoveries." Benjamin Franklin.
When not wowing the customer how do you relax?
On a beautiful golf course, with sunshine, good friends and yes... a great cigar!
How do you define success?
Success is defined by taking the actions in life that produce the greatest amount of pleasure within ourselves.
Last great book that you read
Patriot Hearts-By John Furlong C.E.O. Vancouver Winter Olympics: He put Vancouver on the map and reminds us that we tend to forget what a superior city we live in.
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How do you WOW the customer?
Returning phone calls in 30 minutes. Delivering packaging when the customer wants it, regardless of lead time. Doing what we say we're going to do!!!
How are you making an impact?
Bringing in clothes from home for our clothing drive. Recycling everything we use that can be recycled. Supporting a variety of charities, such as, The Ride for Cancer and the Children's Hospital, along with our own (Ideon's) personal charity, in which we bring in bottles and cans and collect money to personally shop for presents for a number of families for Christmas.
Which Ideon values do you live by?
We live by high vales of integrity and honesty.
Favourite Quote
"It is no use saying, 'We are doing our best.' You have got to succeed in doing what is necessary." - Sir Winston Churchill
What is your favourite vacation spot?
Hawaii.
When not wowing the customer how do you relax?
My free time is spent with my family. I also enjoy getting out and playing a round of golf.
Where were you born?
I was born in Pointe Claire, Quebec but I grew up in Richmond BC. I went to high school at Vancouver College and I went to University at Humboldt State, in California.
Favourite moments?
Getting a scholarship for football at Humboldt State University, graduating university, getting married and the birth of my daughter and son.
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How do you WOW the customer?
I am focused on not having an inbox; everything gets done immediately.
How are you making an impact?
I have personally made a commitment to reduce my carbon footprint by recycling and reusing as much as possible.
Which Ideon value do you live by?
We understand that all team members add value and are the core to our success.
Favourite Quote
"Learn from yesterday, live for today, hope for tomorrow." - Albert Einstein
When not wowing the customer how do you relax?
Boating, fishing, golfing and spending time with my family.
Where were you born? (Where did you grow up? Where did you go to school)
Born in Montreal and grew up in Tsawwassen.
Last great book that you read
Open: An Autobiography by Andre Agassi
What is on your bucket list?
Re-learn the French language; I was fluent until I was 8 years old and moved to BC.
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How do you WOW the customer?
By going the extra mile and removing the obstacles. I help customers sell more products and bring value to every encounter. I make it happen without the pain.
How are you making an impact?
I spend as much time as possible volunteering with kids and giving back to the community. I have become more focused on recycling everything at home since our office has eliminated garbage cans.
Which Ideon value do you live by?
I understand that all team members add value and are the core to our success.
Favourite Quote
Your success is not measured by what you do, but by what you cause other people to do.
What is your favourite vacation spot?
Mexico.
When not wowing the customer how do you relax?
I really enjoy spending time on or near the Ocean.
Where were you born? (Where did you grow up? Where did you go to school?)
I was born in Edmonton, but grew up in Tsawwassen and have spent most of my life on the West Coast, from San Diego to Vancouver.
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How do you WOW the customer?
Seek first to understand their business needs, requirements and challenges. Provide cost effective solutions in a timely & professional manner, that create long term success. Become a friend and resource in the process.
How are you making an impact?
Giving financially to charity, continually seeking to reduce my carbon footprint & overall environmental impact. Lead others to follow my lead.
Which Ideon value do you live by?
I feel that they all have tremendous value & importance however, my "True North" is #5. "Living by High values of Integrity & Honesty".
Favourite Quote
"There is very little traffic in the extra mile" - Author Unknown
What is your favourite vacation spot?
The next one we go to!
When not wowing the customer how do you relax?
Reading books, working out, playing hockey, cycling, hiking, and golfing.
Where were you born? (Where did you grow up? Where did you go to school?)
Born in New Westminster, BC (Royal Columbian Hospital) Raised in North Burnaby and attended Seaforth Elementary & Cariboo Hill High School.
Favourite moments?
The birth of my daughter. Alison, in 1987 & son, Daniel, in 1990 and seeing both graduate from high school.
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How do you WOW the customer?
I use my Lean knowledge (Black Belt certified) to help Ideon improve our processes for the benefit of our customers, both internal and external. Lean, or F.I.T.T. as we call it at Ideon, helps us solve problems, eliminate waste and better the overall experience of working at or with Ideon Packaging. Curious what F.I.T.T. stands for?
How are you making an impact?
I bring all my family's empty bottles and cans from home into Ideon to support the '4 the kids' bottle drive. My family donates all our old clothing to the '4 the kids' clothing drive.
Which Ideon value do you live by?
We understand that all team members add value and are the core to our success.
Favourite Quote
"Look for ways to make new ideas work, not for reasons they won't." - Ian Percy, 2nd Commandment
What is your favourite vacation spot?
My favourite vacation spot is on the Shuswap Lake in the Southern Interior of BC, where my family has had a cabin on the lake since I was young. The summers are hot, and with the cabin being on the waterfront I get to go wakeboarding anytime. The winters are peaceful on the lake; we sit around the big rock fireplace reading books or going for walks on the beach, taking in the tranquility. I look forward to my daughter growing up with the cabin as I did.
When not wowing the customer how do you relax?
Here are a few ways I like to relax; playing my guitar, reading a book (anything business or by Clive Cussler) or enjoying a good cigar with a glass of port.
How do you define success?
Success to me is having the perfect balance of work and home life and always aiming to better myself in both. When I think of success, one of my favourite quotes comes to mind: "Aim for service, not success and success will follow."
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How do you WOW the customer?
As a CSR I believe that I WOW the customer by being friendly, genuine and helpful. I use my Lean Green Belt knowledge to challenge traditional methods, implement new processes by using root cause analysis when challenges are found, and focusing on continuous improvement for our internal and external customers.
How are you making an impact?
Christmas is one of my favourite times of year. I recognize that it can be a very difficult and stressful season for many. By being involved with '4theKids' I get a chance to help give back to families in the community.
I also enjoy taking part in our recycling program and I hope that one day we will be able to have a garden and adopt an environmental program such as bee-keeping.
Which Ideon value do you live by?
We understand that all team members add value and are the core to our success.
Favourite Quote
There are so many quotes that inspire me. Two of my favourites are:
"One must enjoy life, try not to acquire so many things, but instead have experiences. Accomplish everything that you want to do no matter the effort that it deserves. Life is too short and one must relish it."
"If you never push your limits how will you know your boundaries? If you never ask the hard questions how will you get the truth."
When not wowing the customer how do you relax?
When I am not baking and spending time with family I enjoy rollerblading, hiking and playing with my two dogs, Sysko and Joe Joe.
How do you define success?
I believe that success is being happy in a balanced and healthy lifestyle.
Last great book that you read
Pride and Prejudice.
What is on your bucket list?
My goal in life is to never set limitations. I want to backpack Europe, take flying lessons, have children, learn Spanish and Dutch, take dance lessons, explore yoga, become a culinary artist, learn auto mechanics, get a motorcycle license and never stop learning, laughing and loving.
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How do you WOW the customer?
I do whatever it takes to make sure our customers are taken care of, such as answering phone calls in 2 rings or less and making sure our customers get quality boxes in a timely manner.
How are you making an impact?
I am very much involved in the '4 the Kids' program. I get in contact with the Adopt a Family program and make sure that we find famillies and purchase gifts in time for Christmas. I contacted the City of Richmond and looked after adopting the street in front of Ideon. I also joined the Ideon recycling program.
Which Ideon value do you live by?
We value conflict with resolution
Favourite Quote
"Continue to do the same; continue to get the same results."
When not wowing the customer how do you relax?
I enjoy playing baseball and curling.
Where were you born? (Where did you grow up? Where did you go to school?)
I was born in Richmond and went to Hugh Boyd and then to Steveston High. I now reside in Surrey, BC.
Favourite moments?
Spending time with my niece and nephew.
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How do you WOW the customer?
By continuously striving for 100% on time delivery. By reacting to customers needs the moment you get off the phone and getting back to them with an answer or solution as fast as possible.
How are you making an impact?
Bringing in clothes from home and participating in all of the recycling programs here at Ideon. This has also had an impact on my home life where I have introduced the many new ways of recycling that I have learned.
Which Ideon value do you live by?
WOW the customer.
Favourite Quote
"For every minute you are angry you lose sixty seconds of happiness." - Ralph Waldo Emerson
What is your favourite vacation spot?
During the summer I love to go camping at Bluey Lake, which is about 30 minutes outside of Merritt, BC.
When not wowing the customer how do you relax?
I play on 3 Roller Hockey teams during the summer, which almost always is followed by a BBQ with friends.
Where were you born? (Where did you grow up? Where did you go to school?)
I was born in Richmond, BC, and grew up here all my life.
What is on your bucket list?
To travel the world, or at least make a stop in Fiji and possibly live there for some time but that won't be for many years.
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How do you WOW the customer?
Wowing the customer is relative to each customer's needs. Know the customer. Listen to the customer. Engage the whole Ideon team to meet each customer's needs.
How are you making an impact?
Working for Ideon has been an extension of qualities in which I have always believed and lived: being charitable, community awareness and participation and being environmentally accountable.
Which Ideon value do you live by?
We live by high values of integrity and honesty.
Favourite Quote
"If you can, help others; if you cannot do that, at least do not harm them." - Dalai Lama
What is your favourite vacation spot?
The Oregon Coast: any state campground. They are all great!
When not wowing the customer how do you relax?
I love to hike; standing on the top of a mountain is the best!
Favourite moments?
A customer had requested something of Ideon, which I knew he thought to be next to impossible... We made it happen and the customer said, "WOW!"
What is on your bucket list?
Hiking Mt. Kilimanjaro
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How do you WOW the customer?
I WOW all of my customers by going above and beyond expectations. Any additional service or degree of professionalism I can show my customers is important to me. It maintains a positive relationship that is essential for any business to continue to grow and succeed.
How are you making an impact?
I try and make an impact everyday, and lead by example when I do things like donate clothing to the '4 the Kids' charity and recycle as much waste as possible; recycling is a huge part of Ideon's culture.
Which Ideon value do you live by?
"We are committed to developing all of our team members to help them grow and find fulfillment in an open culture."
Favourite Quote
"Do not follow where the path may lead. Go instead where there is no path and leave a trail." - Harold R. McAlindon
When not wowing the customer how do you relax?
When not WOWing the customer, I enjoy playing music, I am a drummer of 8 years, and recently began playing guitar and piano. Other hobbies include playing hockey and golf.
Where were you born? (Where did you grow up? Where did you go to school?)
Vancouver, BC, but I grew up on Vancouver Island. I moved to Tsawwassen when I was 13 but now I am living back in Vancouver.
Favourite moments?
One of my favourite moments to date was working at the 2010 Winter Olympic Games. I was positioned in Whistler, B.C. where I had the privilege of working along side many amazing people from across the world.
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How do you WOW the customer?
I "WOW" by putting our customers' needs first (i.e. I believe it is always worth putting the time and effort into customer requests). It's all about making things right from their point of view, and that's what I strive for. I get satisfaction out of knowing I helped someone out.
How are you making an impact?
I volunteer my time coaching and helping organize kids' sports. I also volunteer as a musician for charitable and kids' sports fundraising events. For the planet, I try not to be wasteful, to conserve energy and to recycle.
Which Ideon value do you live by?
We live by high values of integrity and honesty.
Favourite Quote
"Do unto others as you would have them do unto you."
What is your favourite vacation spot?
Bermuda
When not wowing the customer how do you relax?
I like to participate in sports, spend time with my wife and kids (especially when it comes to spectating my kids sporting activities) and I love to play music.
Where were you born? (Where did you grow up? Where did you go to school?)
Born and raised in Vancouver.
How do you define success?
Being a valuable person at work and in the community by being very good at what they do and also being loved by family, friends and colleagues because they are a good person.
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How do you WOW the customer?
In design, we WOW the internal/external customer everyday by producing top quality packaging samples in record time. As designers we find new packaging solutions by employing a why-not attitude. Creating new ideas and packaging solutions is our way to produce the WOW factor!
How are you making an impact?
I try to be as environmentally conscious as possible by recycling as much as I can and by donating my family's used clothing to our clothing drive. I'm very proud to have been able to assist with Ideon's Adopt a Family Christmas Program. Having young sons myself, I can relate to the struggles families can face during the holidays. This program really makes a direct impact on these families.
Which Ideon value do you live by?
I definitely live by the value of conflict with resolution; disagreement and energized discussion are not negatives, as long as there is an open exchange of ideas within a supportive structure. There would be no progress without challenging the norms and finding new ways to implement our ideas.
Favourite Quote
"Do or do not, there is no try." - Yoda, Jedi Master
What is your favourite vacation spot?
Sun Peaks is a place where I have spent alot of vacation time; it is such a naturally beautiful part of our province. In the summer I love exploring all the excellent mountain biking trails, as well as the fantastic golf, hiking, and watersports. In the winter, they have some steep challenging terrain to test my skiing ability and a full-sized outdoor ice rink where I can play some shinny hockey.
When not wowing the customer how do you relax?
I enjoy mountain biking and dirt jumping with my two sons, Sam and Jack. When I'm not hanging with my boys, I enjoy playing ice hockey.
What is on your bucket list?
A dream of mine is to climb the Alp d'Heuz with my dad on our road bikes. The Alp d'Huez is a famous stage of the Tour de France bicycle race. Located in the Central French Alps, this climb features an average grade of 8% and is 13.2km long. Going to France and climbing this iconic mountain is one dream, being able to keep pace with my father would be another story all together.
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How do you WOW the customer?
Be attentive, be responsive, be thorough, be a friend.
How are you making an impact?
By always thinking about the planet first.
Which Ideon value do you live by?
Living by high values of integrity and honesty.
Favourite Quote
"To accomplish great things, we must not only act, but also dream; not only plan, but also believe." - Anatole France
What is your favourite vacation spot?
Anywhere that's warm and sunny.
Favourite moments?
Times spent with Marcy, family or special friends over some delicious food and fine wine.
How do you define success?
No regrets.
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How do you WOW the customer?
I try to WOW my customers by going above and beyond to design unique, innovative, effective package efficiently. Presenting a package that opens the eyes of a sales team member or customer is a goal I strive to achieve on every project.
How are you making an impact?
Recycle, Recycle, Recycle. Since starting at Ideon I have jumped on board with the high recycling standards set by our FITT leaders. While at home, I have made the change to eco friendly light bulbs: simple, yet effective.
Which Ideon value do you live by?
We understand that all team members add value and are the core to our success.
Favourite Quote
"You miss 100% percent of the shots you don't take."- Michael Jordan
What is your favourite vacation spot?
Honolulu, Hawaii.
Where were you born? (Where did you grow up? Where did you go to school?)
Born in New Westminster, BC (Royal Columbian Hospital) Raised in Burnaby and attended Burnaby Central Secondary School followed by Rochester Institute of Technology, where I received a Bachelors of Science in 2009.
Favourite moments?
Playing in the 2010 Frozen Four with the Rochester Institute of Technology.
What is on your bucket list?
To play Pebble Beach and St. Andrews with my Dad.
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How do you WOW the customer?
People don't want good service, they want exceptional service. No matter if it's external or internal customers, I try and always go the extra mile. Say what you'll do and then follow through, plus a little more. With a Green Belt in Lean I strive to remove as much waste from our processes so that we can pass on the savings and lowered lead times to our customers.
How are you making an impact?
Recycling here at Ideon is a big passion of mine. I love leading new recycling initiatives and continue to strive for Zero Waste.
Which Ideon value do you live by?
If I had to pick one it would be "We are committed to developing all of our team members to help them grow and find fulfillment in an open culture." Teaching everyone at Ideon the philosophies of Lean means I get to be involved in all areas of the business, and give those that I teach the tools to become better at whatever they choose to take on.
Favourite Quote
"Logic will get you from A to B. Imagination will take you everywhere" - Albert Einstein
What is your favourite vacation spot?
Just outside of Antigua, Guatemala there's a little place called Earthlodge. My favourite day on this 50 acre avocado farm in the mountains involves hammocks, home style dinners and sleeping in a tree house suite.
When not wowing the customer how do you relax?
Spending time with my girlfriend and playing Roller Derby. Sometimes if I'm lucky I get the two things happening simultaneously.
Where were you born? (Where did you grow up? Where did you go to school?)
Meaford, Ontario. Where? Exactly!
How do you define success?
Success is not the destination, but is the steps we take on the path to our destination. In order to succeed, we must successfully navigate the path to our dreams, goals, and objectives.
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How do you WOW the customer?
As a designer, I offer innovative packaging solutions in the shortest amount of time possible; but it has to go beyond that. You need to have a full understanding of the customer's needs and requirements, which means an open line of communication. There is no better feeling than hearing that a customer was blown away with a sample or concept you came up with.
How are you making an impact?
I try to get involved in as many teams as I can here at Ideon. The '4 the Kids' committee helps give back to the community with its bottle drive program (from which all proceeds go to different charities), adopt a street and various other initiatives.
Which Ideon value do you live by?
We value conflict with resolution.
Favourite Quote
I have many, but if I had to pick one, it's from my dad:
"What's for you will never go by you."
Amazing how true it really is.
When not wowing the customer how do you relax?
I love to relax with my wife, son and two cats. I am an avid guitarist who tries to get out and play as much as possible. I am constantly doing research on new tech devices and love collecting obscure gins from all over the world. With that said, there is nothing better than kicking back with some friends and family on a patio or deck and just enjoying the company and maybe playing a hand or two of euchre.
How do you define success?
Happiness. Once you learn to appreciate what you have and not what you want, you will realize how successful you really are.
What is on your bucket list?
I tend to be one that lives in the moment, so this is a tough one. I really want to travel the world someday. I would love to play a large festival with my band from back home. But I guess the biggest thing is just to experience all the beautiful things life has to offer and learn from them.
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How do you WOW the customer?
I WOW my internal and external customers by answering the phone with a smile in my voice, listening, and doing my best to treat them the way I would want to be treated.
How are you making an impact?
At home, we take advantage of the local kitchen waste compost program, and as a result are now down to one small garbage bag per week. We also recycle all of our paper and keep a supply of re-usable shopping bags handy so we can avoid the need for a plastic bag.
Which Ideon value do you live by?
We understand that all team members add value and are the core to our success.
Favourite Quote
Do unto others as you would have others do unto you.
What is your favourite vacation spot?
Somewhere by an ocean. In BC, it's Tofino, hands down.
How do you define success?
By being happy in life.
What is on your bucket list?
Travel to Europe... Cooking lessons in Tuscany, explore Greece, and visit the Louvre, to name a few.
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How do you WOW the customer?
By knowing what the customers wants and needs; listen to the customer.
How are you making an impact?
By donating clothing to 4theKids and 4thePlanet, I have started to recycle more.
Which Ideon value do you live by?
We live by high values of Integrity and Honesty
Favourite Quote
"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." Michael Jordan
When not WOWing the customer how do you relax?
Laying on the Beach
Where were you born? Where did you grow up? Where did you go to school?
Born in Vancouver, BC. Grew up in North Vancouver. Went to Carson Graham Secondary School in North Vancouver and now live in Richmond.
Favourite Moments?
Spending time with my two kids.
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How do you WOW the customer?
I try to WOW the customer by learning their business needs and doing what needs to be done to make the customer and Ideon successful. I always do what I say I am going to do, and do it in a timely and professional manner.
How are you making an impact?
Recycling everything that can be recycled! I have been collecting all my unused clothing for our 4theKids program, which is great. There are so many people in need out there, and a simple jacket can make such a difference in their lives.
Which Ideon value do you live by?
We listen to our customer's requirements and provide creative solutions.
Favourite Quote
I have so many but a good one is: "Time is a precious thing, never waste it." - Willy Wonka
What is your favourite vacation spot?
My Parents have a place in Harrison Hot Springs I have been going to my whole life. It's my favourite spot in the world!
Where were you born? (Where did you grow up? Where did you go to school?)
I was born in Vancouver, Grew up in Tsawwassen, and graduated high school from Vancouver College.
When not wowing the customer, how do you relax?
I coach roller hockey. This summer will be my second time coaching in the BC Summer Games, though some moments are definitely not relaxing. It is a passion of mine. I enjoy playing hockey, golfing and snowboarding as well.
What is on your bucket list?
I have a lot of family in France whom I have never met. I would love to go to France and all of Europe actually. History has always fascinated me, and there is so much history to be seen! The great pyramids in Egypt are another must see for me!
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